FAQS

Frequently Asked Questions

No, you don’t need to be present while we clean. Many clients feel perfectly comfortable leaving cleaning professionals unattended while they work or run errands. Usually, clients will meet the cleaning technicians when they arrive, but they can also arrange to leave a key in a designated spot or have a neighbour, friend or relative give entry to the cleaners.

Cleaning times depend on the ease of set-up, stains, soil levels, furniture moving and more. Generally, you should expect something along the following:

On a nice warm sunny day, the carpets will be dry within 2 – 4 hours. Ventilate the areas with open windows and ceiling fans to speed up the process.

No, we will gladly clean around furniture. The more area you create, the more area we can clean so move smaller items into bathrooms or place them onto the beds. Furniture can not be moved once the carpets are wet as stains and stain transfers will occur. 

Though we prefer you don’t, you can, provided your feet/ shoes are clean as the wet carpets will collect any dirt on contact.

Trained cleaning technicians will treat all stubborn stains and tough spots with special solutions prior to cleaning to eliminate as many stains and spots as possible. A company usually cannot guarantee that all stains and spots can be removed, but they will use professional formulas and apply experience to get out what general cleaning cannot. If stains or spots are determined to be permanent, the cleaning technicians should let you know about other possible options with you before completing the job.

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